Returns & Refund Policy

Last updated: October 2026

Returns, exchanges, cancellations, and refunds in one place — the 7-day unopened window, hygiene rule, damaged-item claims, and how COD refunds are paid.

At a glance

This page covers returns, exchanges, cancellations, and refunds for Zarbafti orders in Pakistan. In short:

  • Unopened, sealed products may be returned within 7 days of delivery.
  • Opened, sprayed, or used perfume is not returnable or exchangeable for hygiene reasons (except damage, defect, or wrong item).
  • Report damaged, defective, wrong, or missing items within 48 hours of delivery under our 100% Safe Transit Guarantee, with unboxing photos or video.
  • You may cancel before dispatch; after handoff to the courier, return and refund rules apply instead.
  • When a refund is due (especially for COD orders), we typically pay by bank transfer, JazzCash, or Easypaisa within 5–7 working days after approval.

A refund may be issued when you cancel before dispatch and payment was already collected (rare with COD; more relevant if online payments are added); when an approved return of an unopened sealed item is completed; when we confirm a damaged, defective, or wrong item and choose a refund rather than a replacement; or when we cancel an order we cannot fulfil (for example, stock or pricing error).

Return window & eligibility

You may request a return of an unopened, sealed Zarbafti product within 7 days of delivery, provided the box, cellophane (if any), and seals are intact and the product is in sellable condition.

Opened, sprayed, or used fragrance is generally not returnable — see the hygiene rule below. The risk-free way to discover a scent before a full bottle is our Discovery Set / Testers, together with the 15% first-order welcome privilege for new subscribers when that offer is live.

Opened or used perfume (hygiene)

Fragrance is a personal-care product. For hygiene and safety reasons, opened, sprayed, or used perfume cannot be returned or exchanged, except where the product is damaged, defective, or the wrong item was sent.

Important note on freshly delivered perfumes (“Travel Shock”): High-concentration fragrances are sensitive to heat and motion during courier transit across Pakistan. Spraying a bottle immediately out of a warm delivery parcel can make top notes smell sharp or muted. Please allow your bottle to rest upright in a cool, dark room for 24 to 48 hours after delivery so the oils settle to their true depth and longevity.
Tip: If you are choosing a scent for the first time, consider our Discovery Set / Testers — and our 15% first-order welcome privilege for new subscribers — before committing to a full 50 ml bottle. Sign up on our homepage and your welcome code will be emailed to you.

100% Safe Transit Guarantee

If something arrives damaged, defective, incorrect, or an item is missing, contact us within 48 hours of delivery under our 100% Safe Transit Guarantee with:

  • Your order number and full name
  • A short description of the issue
  • Clear unboxing photos or a short video showing the intact courier flyer/label, outer packaging, seals, and the product

After we review the evidence, we will arrange a replacement, exchange, or refund as appropriate. Where we sent a damaged or wrong item, Zarbafti covers 100% of replacement shipping (see Return shipping costs below).

How to request a return or exchange

  1. Message us on WhatsApp ([WhatsApp number]) or email contact@zarbafti.com within the applicable window.
  2. Share your order number, reason for return, and photos if relevant.
  3. Wait for our written approval and return instructions before sending anything back.
  4. Pack the item securely in its original packaging. We may arrange pickup or ask you to ship to an address we provide.

Unauthorised returns sent without approval may not be processed.

Return shipping costs

  • Change-of-mind returns of unopened, sealed items within the 7-day window — the customer covers the return courier fee.
  • Damaged or wrong item sent by Zarbafti — Zarbafti covers 100% of replacement shipping.

Exchanges

Subject to stock, we may offer an exchange for another Zarbafti scent or size when:

  • The item is unopened and sealed (within the 7-day window), or
  • We sent the wrong item, or the item is damaged or defective.

If the exchanged product differs in price, we will confirm any balance to pay or refund before proceeding.

Cancelling before dispatch

You may cancel an order before it is dispatched by contacting us promptly with your order number. Once the parcel has been handed to the courier, the order is treated as shipped and follows our return and refund rules instead.

How refunds are paid

Because most orders are Cash on Delivery, refunds (when due) are typically sent by bank transfer, JazzCash, or Easypaisa to an account you nominate in writing. We will never ask for your OTP, PIN, or full card password.

If online payments are added later, refunds for those orders will generally be returned via the original payment method where the provider allows it.

Refund timeline

Once we have approved a refund and received any returned goods (where required) in acceptable condition, we aim to process the refund within 5–7 working days. Bank or wallet providers may take additional time to show the credit.

Partial refunds & deductions

We may deduct or adjust amounts where:

  • Only part of an order is returned or refundable
  • An item is returned incomplete or not in the condition required by this policy
  • Re-delivery is needed because the address or phone number was incomplete or incorrect (as described in Shipping & Deliveries)

Any deduction will be explained when we confirm the refund. Confirmed COD doorstep refusals are handled under Doorstep COD refusals below (no cash refund where no payment was collected; no separate courier-cost charge for the refusal itself).

Doorstep COD refusals

Every order is confirmed via phone or WhatsApp before dispatch. If a confirmed Cash on Delivery parcel is refused at the doorstep without a valid reason (such as visible outer damage), there is no cash refund due as no payment was collected. However, accounts with unjustified doorstep refusals may have future COD privileges suspended and may be required to make an advance payment for future orders.

Non-refundable situations

We cannot accept returns or issue refunds in these cases (unless an exception above for damage, defect, or wrong item applies):

  • Opened, sprayed, or used perfume
  • Difference in personal scent preference alone, once a bottle has been opened (please allow for Travel Shock rest time before judging a scent)
  • Products without original packaging or with broken/missing seals (except approved damage claims)
  • Returns requested after the stated windows, including change of mind after the 7-day unopened return window
  • Products that show signs of misuse or damage after delivery that is not courier-related

Contact

Questions about returns, exchanges, or refunds: [WhatsApp number] or contact@zarbafti.com · Islamabad, Pakistan.

These pages describe how Zarbafti currently operates. Policies may be updated from time to time; the “Last updated” date above will change when they do.