Shipping & Deliveries

Where we ship

Zarbafti currently ships within Pakistan only. We do not offer international shipping at this time.

Delivery estimates

Orders confirmed before 2:00 PM PKT (Monday–Saturday) are typically dispatched within 24 working hours. Once dispatched, estimated delivery times are:

Delivery charges

• The Zarbafti Trilogy Bundle — free delivery nationwide.
• Single 50 ml bottles & The Discovery Set — flat rate of Rs. 250 across Pakistan.

Any applicable delivery charge is shown at checkout before you place the order.

Cash on Delivery (COD)

Cash on Delivery is currently our payment method. You pay the courier in cash when your order arrives.

• Every order is confirmed by phone or WhatsApp before dispatch. Unconfirmed Cash on Delivery orders are held for 48 hours and then cancelled automatically, so please reply promptly.
• Please have the exact order total ready for the courier.

Online payment options may be added later; when they are, checkout will show the available methods.

How orders ship

1. You place your order on zarbafti.com.
2. We confirm the order (especially for COD).
3. We carefully pack your fragrance(s) and hand the parcel to our courier partner.
4. You receive a dispatch update and, where available, tracking details.
5. The courier delivers to your address; for COD, payment is collected on delivery.

Tracking

When tracking is available from our courier, we share it by WhatsApp, SMS, or email. If you have not received an update within a reasonable time after confirmation, message us at [WhatsApp number] or contact@zarbafti.com with your order number.

Heat & transit care

Your parcels travel in protective packaging. High-concentration fragrances are sensitive to heat and motion, so please let the bottle rest upright in a cool, dark place for 24 hours after delivery before the first spray. See the Travel Shock note on our Returns & Refund Policy.

Refused or failed deliveries

Please accept your parcel when the courier arrives, or rearrange delivery promptly if you will be unavailable.

• Every order is confirmed via phone or WhatsApp before dispatch. If a confirmed Cash on Delivery parcel is refused at the doorstep without a valid reason (such as visible outer damage), there is no cash refund due as no payment was collected. Accounts with unjustified doorstep refusals may have future COD privileges suspended and may be required to make an advance payment for future orders. Full details are in our Returns & Refund Policy.
• If delivery fails because the address or phone number was incomplete or incorrect, you may be asked to cover the cost of a re-delivery.
• Unclaimed parcels returned to us are handled under our Returns & Refund Policy.

100% Safe Transit Guarantee

If your parcel arrives damaged, or an item is missing or wrong, please tell us within 48 hours of delivery under our 100% Safe Transit Guarantee and share clear unboxing photos or a short video showing the intact courier flyer/label, outer packaging, seal, and product. See Returns & Refund Policy for how we resolve these cases.